Einstein

by Name of Pitch Team

Location

Kansas City Metro

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Friday, August 19, 2022

Story

Menlo Inc. provides K12ITC and CivicITC. They bring value to the community by providing rural school areas that lack technology support with easy to handle systems and IT support.

The Problem

Customers of Menlo need self-servicing tools.

The Solution

Our solution is a Forum named Einstein. It provides self-servicing for customers and reduces the workload on the Menlo employees by reducing the amount of calls and chats that are sent to them.

Target Market

The users of Albert, in which Einstein will be implemented into, along with Menlo employees, who struggle with constant calls of repetitive issues due to a lack of documentation.

Societal Impact

Our solution would bring an auto-documentation library that expands with every user that posts an issue or a solution to the page, allowing for an ever-expanding method of self-servicing to customers, and also eventually drastically reduce the calls-to-employee ratio of Menlo.

Next Steps

We would need to first code the front-end and back-end, then implement security features and testing in order for it to pass all the necessary steps for new websites/pages.

Reflection

Through our internship with Menlo Inc., we have learned a lot about the tech industry and people in general. Going into the internship, some of us were a bit apprehensive as we felt our contributions to the company would have minimal impact, but after opening up and really getting to know and love the company we were able to proudly join and empower the Menlo community. Others of us were rather excited about what we would do in the internship. As we all did more and more of the work, we realized the importance of every field, and eventually didn't feel disappointed at what we did, but rather appreciated it for what it was.

Use of Backer Contributions

We are not currently accepting contributions from our voters. This pitch is part of the ProX competition for $5,000. If Einstein, a self-servicing IT forum, is able to gain funds and support, we would use the money to build the website and implement it into the Albert dashboard. Our goal is to spread IT knowledge into our community and empower the world. Our product has the vision to start this empowerment through our Menlo clients in the Albert dashboard.

 

This pitch was developed with the support of an amazing educational program provided by:

Pro X | Kansas City

Pro X | Kansas City

Thank you to our supporters and sponsors! 

 

We would love to promote your organization in our next pitch. Contact our educator/program to learn how to become a sponsor or partner.

Menlo Inc

Menlo Inc

Feedback

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Thank you to our voters and backers!

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Judge's Rubric

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Employer Exploration

How well does the intern/team understand whom they are solving/designing for?

  • Reflects deep understanding and knowledge of the background on and mission/vision of the employer (WHY)

  • Reflects deep understanding of the employer's products/services (WHAT)

  • Reflects deep understanding of the employer's marketing strategy to reach its customer/users (HOW)

  • Reflects deep understanding of the profile of the main customers/users for the employer (WHOM)

Employer ExplorationEmployer Exploration

1- Did not do
2- Little evidence
3- Some requirements met
4- Most requirements met
5- All requirements met

Problem Exploration/Validation

How well does the intern/team narrow down and define the specific ceed(s)/pain point(s) for the employer and its users?

 

  • Reflects deep empathy work has occured (aka "discovery") around the broad design question/problem with key stakeholders (employees and/or customers/users, depending on the problem)

  • Reflects clear pain points (problem/needs/wants) have been extracted from the empathy work

  • Reflects that the original design question has been narrowed/revised according to empathy work discovery

  • Reflects a deep company analysis around the specific pain point(s)

1- Did not do
2- Little evidence
3- Some requirements met
4- Most requirements met
5- All requirements met

Problem Exploration/ValidationProblem Exploration/Validation

Solution Building (x2)

How well does the intern/team utilize design thinking as an iterative design process to build a solution?

  • Reflects comparative research and landscape analysis was sought to understand who else has addressed similar needs successfully

  • Reflects customers/users feedback was sought and integrated on solution idea

  • Reflects employer feedback was sought and integrated on solution idea

  • Reflects that the team challenged and questioned their own assumptions when testing/vetting ideas

Solution Building (x2)Solution Building (x2)

1- Did not do
2- Little evidence
3- Some requirements met
4- Most requirements met
5- All requirements met

Solution Summary

How strong is the potential solution idea? How novel, useful, viable, feasible is it?

 

  • Reflects a solution that is both novel AND useful in addressing the pain points for the main customers/users

  • Reflects in depth HOW/WHY the solution will work (feasibility and viability)

  • Reflects clearly the PLAN (financials/budget and timeline) to make the idea work (feasibility and viability)

  • Reflects the suggested rollout/next step to make this idea happen (action plan, ask, etc.)

Solution SummarySolution Summary

1- Did not do
2- Little evidence
3- Some requirements met
4- Most requirements met
5- All requirements met

Pitch Presentation

How effective is the pitch delivery?

 

  • Pitch is 5 minutes in length

  • Pitch deck reinforces the pitch with relevant images, numbers, and words without detracting/distracting

  • Pitch script is clear, concise, and compelling

  • Pitch is delivered with confidence, expertise and passion

Pitch PresentationPitch Presentation

1- Did not do
2- Little evidence
3- Some requirements met
4- Most requirements met
5- All requirements met

Total

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Thank you for encouraging young innovators!

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This pitch was a part of the following competition:

August Public Competition (Sunday, August 19 - Sunday, August 28 at 9 PM)

Thank you for encouraging young innovators!

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